How to Talk to a Parent's Doctor and Medicare on Their Behalf
Your parent gives the permission. Their doctor must get your parent's OK to talk to you about their care, so ask the office how your parent can give it. To let Medicare talk with you about their claims and records, your parent can use Medicare's Authorization to Disclose Personal Health Information form (CMS-10106).
Talking to the Doctor's Office
A Medicare fact sheet says the doctor must get your friend's or family member's permission to talk to you about their care, and suggests asking the doctor's office how they can give it. Once they have, the doctor can talk directly with you.
HHS adds that a provider may share information with family who are involved in a person's care if the person says it can, or doesn't object. The rules don't require a provider to share unless you are the person's legal personal representative.
The fact sheet also says the doctor can spend part of your parent's medically necessary appointment talking with you, even if your parent isn't present. That time is included in Medicare's payment, so the doctor can't bill Medicare or your parent separately for it.
This guide explains how to find and check care. It can't tell you which doctor or treatment is right for you. Your doctor or plan can.
Talking to Medicare
Medicare.gov's Other Forms page lists the Authorization to Disclose Personal Health Information form (CMS-10106). It's used to give Medicare permission to talk to someone your parent chooses about their claims and health records. Your parent can also call 1-800-MEDICARE (1-800-633-4227) with you and ask how to give permission. TTY users can call 1-877-486-2048.
Complaints and Appeals
Medicare.gov says a family member or friend who helps with a complaint can be appointed as a representative. Medicare uses the Appointment of Representative form (CMS-1696) for this. A SHIP counselor can help for free.
This page explains Medicare's and HHS's own guidance. It isn't legal advice. For powers of attorney or guardianship, ask a lawyer. For a checklist of what to ask when you call an office, see helping a parent find a doctor.
Common Questions
Does Medicare's form let me talk to my parent's doctor?
The Medicare form covers Medicare. Ask the doctor's office what it needs from your parent.
Can I go to the appointment with my parent?
Ask the office. Many let a family member come along, and your parent can tell the doctor it's OK to talk in front of you.
What if my parent can't give permission?
Rules differ by situation and state. Ask the office, and get legal advice about who can act for your parent.